TERMS AND CONDITIONS

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Terms and Conditions

A Terms of Service is a legally binding agreement between a service provider and the user, delineating the rules and conditions for utilizing the service. It typically encompasses aspects such as user rights, responsibilities, and limitations of liability.

We are committed to providing a secure, transparent, and reliable experience for all our customers. These Terms and Conditions outline the rules and guidelines for using our website, accessing our services, and making purchases. By engaging with our platform, you agree to comply with these terms, ensuring a smooth and trusted relationship between you and BioNwater. Read about our Privacy Policy. 

Introduction

Welcome to BioNwater International. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from BioNwater International at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications

If you have consented to receive text messages from BioNwater International, you may receive SMS communications related to the following:

• Customers and Guests: Updates regarding orders, deliveries, or other relevant information.
  • Example: "Hello [Name], your BioNwater machine has been shipped and is on its way! Track your order here: [Tracking Link].  Have questions? Reply HELP. Reply STOP to opt out of SMS messaging at any time."
• Customer Service: Assistance with inquiries, troubleshooting, and support related to BioNwater products and services.
  • Example: "Hi [Name], thank you for reaching out! A BioNwater specialist will be in touch shortly to assist with your inquiry. Need urgent support? Call us at 916.682.2466.  Reply STOP to opt out of SMS messaging at any time."

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your orders, support inquiries, or account updates.

• Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your orders or account status.  Have questions? Reply HELP. Reply STOP to opt out of SMS messaging at any time."

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt-in to receive SMS messages from BioNwater in the following ways:

• Verbally, during a conversation
• When you message us first

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by:
📞 Calling 916.682.2466
📧 Emailing requests@bionwater.org
🌐 Visiting www.bionwaterusa.com

Standard Messaging Disclosures
Messaging frequency may vary. Message and data rates may apply. 2-5 SMS per customer. Standard messaging rates will be charged by your mobile service provider.

You can opt-out of receiving SMS messages from BioNwater International; at any time by texting "STOP" to the number from which you received the message. For assistance, text "HELP" at 9166822466 or visit our website www.bionwaterusa.com. Read our Privacy Policy and Terms and Conditions.

Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our services, you agree to be bound by any changes to these terms.